At Digibank, we prioritize the protection of your personal data and privacy. This Privacy Notice is designed to help you make informed decisions by explaining how we use your personal data, who we share it with, the purposes of such sharing, and the privacy choices available to you.
In this Statement…
Personal data refers to any information that identifies you as a person. As defined by the Philippine Data Privacy Act of 2012, this may be “sensitive personal information.”
Data privacy refers to the necessity to preserve and protect any personal data collected by an organization from being accessed by a third party.
This Privacy Notice (“Notice”) applies to the personal data collected by Digibank Inc. and affiliates worldwide (“Digibank,” “we,” or “us”) through digibank.com.ph, our applications, products, and services (“Services”).
When we refer to “Personal Data,” we mean any information relating to an identified or identifiable individual, such as names or identification numbers.
Digibank is a software company that specializes in building and implementing core banking systems, digital banking applications as well as business analytics solutions to financial institutions worldwide. Our customers typically act as data controllers for the personal data related to them or that they or third parties upload to our systems. Digibank acts as a data processor in accordance with applicable service and/or data processing agreements (“Systems Agreements”).
This Notice aims to inform you about how we collect, use, disclose, and store personal data when you:
We collect and process the following personal data about you:
(a) Contact Information:
Your name, work email, job title, company name, and country.
(b) Information About the Use of Our Services:
(c) Website and Social Media Usage:
(d) Interactions With Us:
(e) Information You Choose to Share:
Digibank uses cookies to offer a range of functions and make website use more convenient. Cookies are small files stored on your computer by your internet browser. You can prevent cookie storage through your browser settings and delete stored cookies at any time.
(a) To Provide Our Products and Services:
We process your personal data to provide our Services and fulfill our responsibilities under the Service Agreements.
(b) To Provide Customer Support:
We use personal data to investigate and resolve support requests and communicate with you as needed.
(c) To Communicate With You:
(d) To Improve Our Services:
We collect feedback and conduct market research to improve our customer experience and service offerings.
(e) To Present Personalized Ads and Content:
We use personal data for market research and advertising based on your activities.
(f) Promoting the Security of Our Services:
We monitor usage, verify accounts and user activity, investigate suspicious activity, and enforce security policies.
(g) To Comply with Legal Obligations:
We process personal data for legal and administrative purposes, including compliance with regulations and protection of our legal rights.
We use personal data for marketing and promotional purposes, such as:
We may share personal data with third-party marketing partners. You can opt out of marketing communications at any time.
We may disclose personal data to:
(a) Service Providers and Affiliates:
Third-party service providers and Digibank affiliates process personal data on our behalf for the purposes described in Sections 3 and 4.
(b) Third-Party Partners:
For marketing services and activities.
(c) Customers, Partners, and Service Providers:
If you are an authorized user, we may share your usage information with the affiliated customer, partner, or service provider.
(e) Event Sponsors:
With your consent, we may share your contact details with event sponsors.
Personal data may be transferred, processed, and stored in different jurisdictions, including those not subject to an adequacy decision by the Philippines Commission. We maintain appropriate measures to ensure data protection and security.
7.1 Security:
We store personal data securely and comply with security policies and standards. While no data transmission or storage is entirely secure, we implement reasonable safeguards, including encryption and backups. You are responsible for keeping your passwords confidential.
7.2 Retention Period:
We retain personal data as long as necessary for the processing purpose(s) and any linked purposes, after which it is anonymized or securely destroyed.
8.1 Access:
You can request confirmation and a copy of your personal data.
8.2 Rectification:
You can request amendments to inaccurate or outdated personal data.
8.3 Other Privacy Rights:
Depending on your jurisdiction, you may have additional rights, including erasure, withdrawal of consent, restriction, portability, prevention of processing, and profiling. These rights are subject to certain exceptions, can be reviewed.
For support regarding your privacy rights or questions about our data protection measures, contact our Data Protection Officer at marketing@digibank.com.ph or at:
27th Floor The Podium West Tower,
12 ADB Avenue, Ortigas Center,
Brgy. Wack-Wack,
Mandaluyong City 1555, Philippines
If we cannot resolve your inquiry or complaint, you have the right to contact the data protection authority in your country.
We may update this Notice to reflect changes in our Services. Material changes will be communicated through notices on our websites. Please review this Notice periodically.
