Support & Maintenance

CSSi (Customer Support System over Internet) Portal, designed to enable you to manage your ongoing inquiries, issues, and change requests efficiently. This portal enhances the support experience for SYNERGi users, ensuring a smoother, more responsive support process.

Efficient and Streamlined Support

CSSi delivers multiple benefits to enhance your support experience.

Effective Communication

Enhanced interaction through clear, responsive communication channels.

Continuity in
Support

Consistent and uninterrupted support to meet your needs.

Streamlined Escalation Procedures

Issues are escalated swiftly to ensure prompt and efficient resolution.

Faster
Turnaround Times

Reduced downtime with quick responses and effective solutions.

Ease of
Monitoring

Transparent tracking of the status of your inquiries and issues.

Support That Works
as Hard as You Do

Comprehensive Support Offerings

Our support offerings for SYNERGi solutions include:

Enquiry Clarification

Enquiry
Clarification

Receive precise answers to all your questions.

System Error Correction

System Error
Correction

Quick identification and fixing of any system errors.

Custom System Enhancements

Custom System Enhancements

Adapt your system to better meet your evolving needs.

Onsite Support Services

Onsite Support
Services

Direct, hands-on assistance at your location.

Offsite Standby Services

Offsite Standby
Services

Reliable remote support, ready when you need it.

Database Administration and Performance Tuning

Database Administration and Performance Tuning

Enhance the efficiency and reliability of your systems with expert database services.

Efficiently Manage Inquiries, Issues, and Changes with Enhanced Support and Maintenance

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